We would strongly recommend booking. The quickest way to do this is by phone on 01635 523778 or via our social media platforms @theuglyducklingpottery or email hello@theuglyducklingpottery.co.uk.

You need to leave your pottery with us for 7 days for us to glaze and fire it after you have painted.

Occasionally, we can fire faster than 7 days for you upon request but this does depend on the volume that we have to fire at the time.

Occasionally, it may be longer than a 7 day wait. This is usually only in the month leading up to Christmas and we will tell you at the time if the turnaround time is different to the usual 7 days.

If you do not leave your pottery with us for firing, the colour in the paint will not come to life, your pottery will not be shiny and smooth or food safe.

That's okay! We understand and can post your item(s) to any UK address for £6.50 per box.

If you have chosen small items, we can often fit 2–3 items in one box. Larger items or more than 3 small items would require more than 1 box.

Please ask at the time of paying for your item(s) to be posted and we can organise postage with you then.

Technically, yes, but, if you would like your item(s) to last, we would not advise it!

Hand washing and avoiding the microwave are best. Your pottery will start to chip and/or mark if you put it in the dishwasher or microwave.

Yes, absolutely! The paint is water-based and we love helping you capture your baby's precious prints!

We LOVE to hear this!

Please do leave us a review if you can. Google, Tripadvisor or Facebook are the places to leave a review and it makes a huge difference to our small business to have glowing reviews!

We are very lucky to usually have our ducklings (staff!) stay with us for years BUT, sometimes their circumstances change and positions open up.

Please pop in with your CV or send it to us via email along with a little bit of info about you and we can contact you if anything that may be suitable comes up.